Most workplaces are set up and run in a way that is much more accommodating of extroverted employees. But introverted employees could have just as much value to offer as their more outspoken, social colleagues. To avoid letting your introverted... (Read More)

It's no secret that customer service in many businesses is lacking. Maybe it's a question about a bill or a service or a product. You just want to speak with somebody who can get some answers. It's usually easier said than done. We know the drill... (Read More)

Innovation is a hot business buzzword. Companies need to be innovative to stay competitive against other brands, to meet customer needs, to attract and retain the best talent. But is innovation necessary for management, or is it restricted to... (Read More)

It seems like personal service has gone out of style when it comes to most businesses. There is nothing more frustrating than trying to reach a live person on the telephone to answer a question. While automatic phone messages and company websites... (Read More)

As humans, we aren't hard-wired to say 'no.' Psychologically, it's a lot easier to say 'yes' to avoid possible conflict. But accepting everything — or most everything — that comes your way at the office and in your personal life can quickly... (Read More)

An important part of leadership in any organization is grooming the next generation to take over when the time comes. Top executives are charged with seeing the big picture and positioning the organization for what's ahead. The businesses that... (Read More)

Employee morale can have a huge impact on the success of a company. However, many workplace leaders assume they're doing an excellent job as long as nobody complains. The absence of articulated concerns does not mean your team doesn't have any... (Read More)

Handling a company payroll used to be a pretty simple deal. Employees would work for an agreed wage and the employer would cut a check every week or two. Everyone was happy. But, those days are over. Today's payroll process is a complex... (Read More)

Conflicts in the workplace happen on a near-daily basis for many companies, but many offices lack a clear protocol for managing and resolving these conflicts beyond "deal with it and get back to work." Workplace conflicts can lead to far-reaching... (Read More)