It's human nature: Most people focus on the positive aspects of their personalities and behavior and tend to ignore or gloss over the negative. Research also shows that many of us also tend to be more critical of the behavior of others than of our... (Read More)

Retirement savings is a huge topic in mainstream media, online discussions and even in conversation among friends. And it should be. Studies routinely show that most Americans aren't saving enough money for a comfortable retirement. A 2019 report... (Read More)

Most workplaces are set up and run in a way that is much more accommodating of extroverted employees. But introverted employees could have just as much value to offer as their more outspoken, social colleagues. To avoid letting your introverted... (Read More)

It's no secret that customer service in many businesses is lacking. Maybe it's a question about a bill or a service or a product. You just want to speak with somebody who can get some answers. It's usually easier said than done. We know the drill... (Read More)

Innovation is a hot business buzzword. Companies need to be innovative to stay competitive against other brands, to meet customer needs, to attract and retain the best talent. But is innovation necessary for management, or is it restricted to... (Read More)

It seems like personal service has gone out of style when it comes to most businesses. There is nothing more frustrating than trying to reach a live person on the telephone to answer a question. While automatic phone messages and company websites... (Read More)

As humans, we aren't hard-wired to say 'no.' Psychologically, it's a lot easier to say 'yes' to avoid possible conflict. But accepting everything — or most everything — that comes your way at the office and in your personal life can quickly... (Read More)

An important part of leadership in any organization is grooming the next generation to take over when the time comes. Top executives are charged with seeing the big picture and positioning the organization for what's ahead. The businesses that... (Read More)

Employee morale can have a huge impact on the success of a company. However, many workplace leaders assume they're doing an excellent job as long as nobody complains. The absence of articulated concerns does not mean your team doesn't have any... (Read More)